FAQ

Answers to the questions residents ask us most often.

FAQ

Questions residents ask most

Can’t find your answer? Call 311 or send us a message.

When is my bin collected?

General waste is collected weekly and recycling every other week. Call 311 to confirm the day for your street.

How do I report a pothole or broken street light?

Send us a message through the Contact page or call 311. Add a photo and the nearest address so crews can find it quickly.

Where can I park near City Hall?

The Civic Square car park is open 7:00–22:00. Blue badge holders park free in marked bays on Civic Square.

How do I speak at a council meeting?

Register at least two working days before the meeting through the Contact page. Each speaker has three minutes.

How is my council tax spent?

Around 40% funds schools and youth services, 25% transport and roads, 20% social care and the rest parks, libraries and safety. The full budget is in Documents.

Who do I contact out of hours?

For emergencies call 911. For urgent council issues such as flooding or fallen trees, the 311 line is open 24/7.

Do you have a question for City Hall?

City services Contact us