City services
Services
Pay, apply, report and book online — most requests take less than five minutes.
Online services
Skip the queue,
do it online
Save your details once and we fill them in next time. Payments are secure and every receipt lands in your inbox.
How can we help
Everyday city services
in one place
Most things you need from City Hall can now be done online.
Report a pothole, renew a permit or pay a water bill in minutes. Track every request from start to finish and get a notice when it is done, by email or SMS.
Service help
Before you apply
What to have ready and how long things take.
Do I need an account to use online services?
No. You can pay bills and report issues as a guest. An account lets you track requests and keeps your details for next time.
How long does a permit take?
Parking and event permits are usually issued within 3 working days. Building permits take 4–8 weeks depending on the project.
Which payment methods do you accept?
Debit and credit cards online, bank transfer with your bill reference, or cash and card at the Service Centre on Market Street.
Can someone apply on my behalf?
Yes, with your written consent. They will need your reference number and a signed authorisation form.